Bear Creek Mountain Resort FAQs

Outdoor Activities FAQ

Mountain Camp

Registration capacity is based upon a camper-to-counselor ratio. On average, there are 5 to 6 campers per counselor. The ratio does vary depending on age group. All safety measures are also taken into account when determining camper capacity.

Weather permitting, a good portion of our day will be outdoors. Outdoor activities include swimming, water slide, fishing, paddle boats, kayaking, moon bounce, archery, lawn games, hiking and nature exploration, tennis, gaga ball, ATV tours, disc golf, wilderness survival, and activities and games that promote team building and leadership skills.

The resort will offer indoor activities in the event of inclement weather.

Bear Creek will not provide lunch. Campers must bring a bagged lunch Monday through Thursday. A special lunch (choice of pizza or chicken tenders) will be served on Fridays.  Bear Creek will provide snacks each day.
No. The Family Pool Pass will not be available this year.

Yes, you may drop your child off as early as 7:30am and pick-up as late as 5:30pm daily for additional fees:

  • $30/week for early drop-off or late pick-up
  • $50/week for early drop-off and late pick-up
Camp purchases are NON-REFUNDABLE and may not be transferred to another week. Please be certain your children are available before making your purchase.

Yes. If it is necessary to cancel camp, you will be offered a full refund or the option to use your registration payment for a future camp week or for the summer camp in the following year.

Ski & Snowboard FAQ

Lift Tickets

A lift ticket is a physical ticket that allows you access to all of the chairlifts at Bear Creek Mountain Resort, as well as the magic carpet that unloads at the beginner/lesson area. Snow tubing carpet excluded
  • ALL TICKET SALES ARE FINAL AND NON-REFUNDABLE.
  • All rescheduling requests must be emailed to [email protected] at least 72 hours prior to ticket date.
  • Adjustments made less than 72 hours prior to ticket date may be subjected to fees.
  • Tickets will only be exchanged for the same type of ticket (Ex. weekday tickets to weekday tickets, weekend/holiday to weekend/holiday, etc.).
  • Tickets cannot be upgraded in person or online, no difference in payment will be accepted.
  • In case of Mountain closure for Snowsports, refunds will be processed automatically.
  • Unused tickets must be used within the same season and will not be transferred to the next ski season.

If you choose not to come on the day you purchased tickets for, please follow the steps below:

  • ALL TICKET SALES ARE FINAL AND NON-REFUNDABLE.  All rescheduling requests must be emailed to [email protected] at least 72 hours prior to ticket date.
  • Adjustments made less than 72 hours prior to ticket date may be subjected to fees.
  • Unused tickets must be used within the same season and will not be transferred to the next ski season.
You can receive discounted lift tickets by purchasing early. All tickets will be sold online and in advance. The sooner you buy, the more you save! All police, fire, EMS, and military can ski the entire day for $30. College students and ski club members can ski the entire day for $30, Monday through Thursday. Learn more about our special lift ticket rates.
Yes. Bear Creek Mountain Resort limits the amount of day tickets sold to avoid overcrowding.  Purchasing in advance is required. If you show up to the resort without a ticket, we may not be able to accommodate you even if they are not sold out.

Upon completion of the purchase, you will receive a confirmation email with all your items.

In order to receive your lift tickets when you arrive at the resort, follow the steps below:

  • Click “print vouchers” from within the email
  • Redeem your lift ticket voucher at any of our 4 kiosks by the ticket windows or at the kiosk in the Guest Services Lobby

If your barcodes are not showing or you are having trouble, please come into Guest Services. Our staff will gladly assist you in getting your tickets.

Do not throw your ticket away. We will be introducing a reload feature shortly. When purchasing additional day-tickets on your multi-use card, you will not need to revisit a kiosk. Your multi-use card will be electronically reloaded when you purchase online.

Check your spam/junk folder. In the event you don’t receive it, please email [email protected] or [email protected] with the following information:
  • Name of purchaser
  • Date of arrival
Ask for your itinerary ID and for the confirmation email to be resent If you don’t receive the confirmation email, Guest Services can look up your sale via itinerary ID upon your arrival.
If you purchased a multi-session card, or booked through a group (i.e. school, church, club, scouts, etc), please direct all questions to [email protected].
Yes, backpacks are allowed on the lifts. You can also store your items in our lockers, cubbies, or in your vehicle if you prefer to ski or ride without a backpack. Hotel guests have complimentary access to our hotel ski check.

The 2023-24 resort holidays are: December 23, 2023 through January 1, 2024; January 13 through 15, 2024; and February 17 through 19, 2024.

 

Check your lift ticket, season pass, or voucher for any blackout dates that may apply before you arrive.

Regular Hours of Operation:
Open Daily 9AM-9PM
*Hotel guests and season pass holders get exclusive access to the slopes 30 min before opening to general public on holidays and weekends. (8:30am-9am)

Resort Holidays
December 23, 2023 through January 1, 2024; January 13 through 15, 2024; and February 17 through 19, 2024.

 

 

 

Season Passes

A ski pass includes a physical card that allows guests season-long access to all chair lifts, as well as the magic carpet that unloads at the beginner/lesson area (snow tubing carpet excluded). A ski season pass is valid for the entire duration of the winter season which is normally mid-December to mid-March (weather permitting). Depending on what pass you purchase, the days and times you are allowed to ski will vary. Some passes have blackout dates, such as holidays, or time restrictions. Be sure to read the terms and conditions for each pass before you buy. All season pass holders also receive year-round discounts, including off seasonal rentals, retail items, and Tune Shop services. They also receive select discounts at The Grille, Hotel, and Spa during the off-season. Check out all the benefits.

Your season pass allows you to go straight from your car to the slopes, without waiting in line for a ticket. It is essentially a lift ticket that is valid for the entire season, giving you access to the slopes day after day.

Upon purchasing a ski season pass, all guests will receive an email confirmation. To pick up a season pass, guests stop by Guest Services upon arrival at the resort to get their pass printed. 

The 2022-23 resort holidays are: December 23, 2023 through January 1, 2024; January 13 through 15, 2024; and February 17 through 19, 2024.

 

Check your lift ticket, season pass, or voucher for any blackout dates that may apply.

Equipment Rentals

Ski rentals include skis with bindings, boots, and poles. The ski rental package is available to purchase online for both extended days and evenings. A la carte rental equipment can be purchased at Guest Services. Ski and snowboard rentals that do not include boots/poles are currently not available for purchase online.
Snowboard rentals include a snowboard with bindings and boots. The snowboard rental package is available to purchase online for both extended days and evenings. A la carte rental equipment can be purchased at Guest Services. Ski and snowboard rentals that do not include boots/poles are currently not available for purchase online.
  • Rentals purchased that are not redeemed, may be used on another day without incurring charges.
  • Rescheduling rental dates is not necessary.
  • Unused rentals must be used within the same season and will not be transferred to the next ski season.

Ski rentals are available in sizes 70cm – 177cm.

Snowboard rentals are available in sizes 70cm – 160cm.

Ski and snowboarding rental boots are available from child’s size 8 to adult men’s size 16.

Yes. Helmets can be rented from the resort’s rental shop, located in the lodge plaza.

Helmet rental purchases are available at all ticket windows and Guest Services; advance online purchase is not required.

Helmets are not required while skiing or riding in PA; however, they are recommended. Many guests prefer to take this extra precaution by either bringing their own, or renting.

The resort does not rent out soft-goods, such as pants and jackets. Ski and snowboarding clothes are available for sale at the retail shop, Slopeside Sports, located in the plaza.
Yes, Bear Creek does offer seasonal ski and snowboard rentals. However, seasonal rentals may not be available due to inventory.
Yes. At Guest Services, you can rent a ski or a snowboard with bindings. At this time, you cannot rent only skis and snowboards online.
Ski and snowboard rentals are a cost-effective solution to trying out a new sport. Skis, snowboards, and related winter equipment can be expensive. Bear Creek offers both day and seasonal ski and snowboard rentals.  There are pros and cons to both sides — check out our blog to help you make your decision.
Yes. You can use your own ski boots or snowboarding boots with other rental equipment from Bear Creek as long as your boots fit our bindings. You can use your own skis or snowboards with other rental equipment from Bear Creek  as long as our tune shop techs are able to adjust your bindings. Most equipment works well together. However, there are exceptions. Before you rent, call your local mountain shop first and let them know your binding make and model to see if they will be able to make the proper adjustments.
Your correct binding setting is dependent on what type of skier you are: Type I – Skis slowly and cautiously. A lower release setting is appropriate for entry-level skiers or those uncertain of their skier type. Type II – Skis a variety of speeds and terrain. Average release setting is appropriate for most recreational skiing. Type III – Prefers skiing at higher speeds on more aggressive terrain. A high-release setting is most appropriate.
Please view our rental page for updated rental package rates for weekdays, weekends, and holidays.
No. Ski and snowboarding rentals can be purchased online without proof of ID. If the renter is under the age of 18, a parent or guardian must sign a waiver.

The 2023-24 resort holidays are: December 23, 2023 through January 1, 2024; January 13 through 15, 2024; and February 17 through 19, 2024.

 

Check your lift ticket, season pass, or voucher for any blackout dates that may apply before you arrive at the resort.

Lessons

You can learn to ski or snowboard at any age! The Snowsports School at Bear Creek has certified instructors that can help you improve no matter what stage you’re at. We also offer private adult ski lessons for complete beginners, as well as programs, clinics, and lessons for intermediate or advanced adult skiers.

Although lessons are not required, they are recommended, especially for novice and beginner skiers. Lessons help keep you safe and avoid injury by teaching proper techniques and skills.

Our private ski lessons offer one-on-one attention.

Regardless of athleticism, learning to ski is always a process, but that doesn’t mean you won’t successfully make it down a run after just a few hours of learning. However, learning to ski will likely take more than one lesson. Private ski lessons are a fast way to perfect your progress. Each student receives one-on-one, undivided attention, giving the instructor the ability to focus solely on your needs in order to accelerate your growth.

The number of kid’s ski lessons one takes depends solely on the individual, but it’s most likely going to be more than one.

The best way beginners can learn to ski is by taking a few lessons with a certified instructor. The lesson format will vary depending on the individual’s skill level, but most lessons consist of drills that will help you connect your turns. If you are going to practice solo after a lesson, it’s a good idea to practice on similar terrain, repeating the same movements until you have perfected them. During the lesson, the instructors will also teach you ‘skier safety’ and injury prevention techniques to instill good skiing habits so you can progress faster. Check out our blog for why you should book lessons.

 

At Bear Creek, we recommend all novice and beginner snowboarders take at least a few snowboarding lessons before hitting the slopes. You will not only improve faster, but you will also learn techniques to keep yourself safe. Bear Creek offers a variety of programs, clinics, and snowboard lessons for all ages and abilities. Check out our blog about why you need a ski lesson.

Skiing and snowboarding lessons vary in cost. The prices for each lesson, program and clinic are stated here.
Snowboard and ski lessons vary depending on the age of the participant.
  • Children ages 4 and 5: 1 hour
  • Children ages 6 and 7: 1- or 2-hour lesson
  • Ages 8 and up: 2-hour lesson
They are offered at 10 AM, 11 AM, 1 PM, 2 PM, and 6 PM.
To book a lesson, please visit our reservations page. For questions, please email the Snowsports School at [email protected] or call at 610-641-1319.
Yes, all guests who enjoy time on the slopes need a valid lift ticket or season pass. Ski lift tickets are not included with any Snow Sports product offerings, including lessons. Tickets must be purchased separately.
Lessons will continue to take place unless the mountain is closed. If the mountain is closed and lessons cannot be held, you will be refunded.
The ski season lasts as long as snow conditions allow, typically until mid- to late-March.

Beginner Guide

  • Dress in layers. Weather conditions tend to change throughout the day
  • Wear waterproof or water-resistant clothing whenever possible
  • Wear only one pair of warm wool or synthetic socks that come up at least to mid-calf. They should extend above the top of your ski or snowboard boots. (Cotton socks are not recommended.) Do not tuck your pants into your boots
  • Wear gloves or mittens. (Wool gloves or mittens are not recommended)
  • Snow jackets and snow pants are great for extra insulation as well as wind/water protection
  • Bear Creek recommends that skiers and snowboarders wear helmets (you can rent helmets at Bear Creek). However, if you choose not to wear a helmet, be sure to bring a warm hat
  • Wear sunscreen, and don’t forget goggles or sunglasses for eye protection.
  • Bear Creek offers plenty of free parking. There is a loading/unloading area immediately in front of the plaza near the rental shop and ticket windows. Complimentary shuttle service from the parking lots is available on weekends and holidays.
  • First, stop at the ticket windows, located just off the lower parking lot at the front of the plaza, to purchase your lift tickets, rental tickets, Discovery lift/lesson/rental packages, or snow tubing tickets. Attach your tickets to your jacket or outerwear. (If you arrive with a group, the group leader should proceed to the Group Sales office located in the Rental Building on the side by the parking lot.)
  • If you are renting equipment, you can proceed across the plaza to the rental shop after purchasing your rental or lift/lesson/rental package tickets. Minors must have the signature of a parent or guardian in order to rent equipment. (Releases can be downloaded here.)
  • If you are enrolled in a Discovery lesson or a Youth Discovery lesson, you can proceed to the Discovery teaching area located at the base of the mountain (just off the plaza) after receiving your rentals. The Discovery area is open from 10am-12:30PM, 1:30-4pm and 6pm-8:30pm daily. You may enter and begin your lesson anytime during open hours.
  • Boots: You will receive your boots first. The rental technician will use your street shoe size to assure that you get the proper fit. Your boots should feel quite snug around your foot, but not too tight. Once your boots are buckled or closed, you should be able to wiggle your toes, but your heel should not move excessively when you pull up. If your boots feel too loose or too tight, please let the technician know to receive a different size.   Skis: Bindings mounted on top of your skis hold your boots to the skis. Your bindings will be adjusted according to your weight, height, age, and ability level. You will also be issued ski poles. You should select poles that put your elbow at about a 90-degree angle with the pole planted in the snow.    To step into your skis, place the ledge on the front of your boot under the front part of the binding or “toe piece,” then line up your heel with the back of the binding, or “heel cup,” and press down with the heel of the boot. To remove your skis, simply press down on the lever located at the back of your bindings with your ski pole tip and lift up on the heel of your boot. Snowboards: Our technicians will choose the right snowboard for you based on your weight, height, and ability level. They will also use this information to set the position of your bindings, which hold your boots onto your snowboard. Bear Creek uses only strap-in bindings, which contain two straps and a high backplate to secure your feet to the snowboard. These bindings offer good control and comfort.
  • Whether on the slopes or in the parks, we want everyone to have a safe and enjoyable snowsports experience. Please respect all of our guests and team members, and help us to maintain a friendly, courteous, and relaxing atmosphere. Please review our safety tips here.

Snow Tubing FAQ

All participants must be at least 6 years old to snow tube and at least 42 inches in height.
The maximum weight for individual snow tubers is 250 lbs.
The maximum weight for individual snow tubers is 250 lbs.
  • All rescheduling requests must be emailed to [email protected] 72 hours prior to ticket date.
  • Adjustments made less than 72 hours prior to ticket date may be subjected to fees.
  • In case of Mountain closure for Snowtubing, refunds will be processed automatically.
  • Unused tickets must be used within the same season and will not be transferred to the next ski season.
Birthdates for all participants must be entered upon purchase. This ensures the minimum age requirement of 6 years of age or older is fulfilled for each participant.
Check your spam/junk folder. Sometimes it ends up there. In the event you don’t receive the confirmation email, please email [email protected] or [email protected] with the following information:
  • Name of purchaser
  • Date of arrival
  • Ask for your itinerary ID and for the confirmation email to be resent
If you don’t receive the confirmation email, Guest Services can look up your sale via itinerary ID upon your arrival.
That’s a friendly reminder that you left something in your cart and didn’t complete the check out process. Click “modify this itinerary” on the email to complete your purchase.

In order to receive your lift tickets when you arrive at the resort, follow the steps below:

  • Click “print vouchers” from within the email
  • Redeem your lift ticket voucher at any of our four kiosks by the ticket windows or at the kiosk in the Guest Services Lobby

 

If your barcodes are not showing or you are having trouble, please come into Guest Services. Our staff will gladly assist you in getting your tickets.

No. All snow tubing participants must sign their own waiver. An additional signature from a parent or guardian is required for those under the age of 18.

The snow tubing waiver can be found here.

A valid snow tubing lift ticket is required. 

 

Helmets are not required; however, they are recommended. Many guests prefer to take this extra safety measure. You can bring your own or rent a helmet from the resort’s rental shop located in the lodge plaza. 

 

Since snow tubing in PA is an outdoor winter sport, the resort suggests all guests dress for the conditions with appropriate winter gear: hats, gloves, snow boots, snow pants, and snow jackets are highly recommended.

No. The snow tubing slope is one section of the mountain divided into 10 lanes. All lanes are the same length.

Because snow tubing’s an outdoor recreational sport,every guest assumes a risk of injury when partaking. It’s important to follow every guideline and instruction; however, that does not ensure the elimination of risk

No. For the well-being of all guests, Bear Creek provides all snow tubing participants with single-rider tubes.

No. Bear Creek only offers single-rider tubes. Parents are not permitted to ride with children in tubes.

Bear Creek has a carpet lift that takes all snow tubing guests up to the top of the hill.

All guests stand on the moving carpet and carry their tubes with them for the entire duration of the lift. Please do not walk up the lift while the carpet is in motion.

All guests must wear face coverings and stand 6 feet apart while on the carpet lift.

No. The snow tubing park is prepared and maintained daily to allow for rubber tubes only.

SPA FAQ

General

The Spa at Bear Creek does not require guests to wear masks. However, it is highly recommended.
We are currently scheduling appointments for all services, with the exception of select massages and facials. Our spa services will be updated as the state releases guidelines for performing these services.
Reservations can be made by calling the spa directly at 610-641-7174 or by emailing us at [email protected]. Advanced reservations are encouraged for all spa services.

We ask that all appointments be reserved with a major credit card. Should a cancellation or date change be necessary, we request a minimum of 24-hours notice.

For any late cancellations, no- show appointments, or date changes the following fees apply:

  • 50% for any same- day scheduled service(s)
  • 100% for any no call/no show
No, gratuities are not included. A 15-20% tip is customary, but the amount of the tip is up to you. Gratuity envelopes are available at the front desk. We can also include tips on a credit card, room charge, or Bear Creek gift card.

If you are scheduled for a hair or nail service, please arrive 10 minutes prior to your scheduled service time. A spa team member will meet you in the spa lobby when they are ready to begin your service.

 

If you are scheduled for a body treatment or massage, please arrive 30 minutes prior to your scheduled service time. A spa team member will meet you in the spa lobby when they are ready to start your service.

If you’ve arrived late for your spa service, your service might be modified.

Please note that to honor the next appointment, your service will still end at the scheduled original time.

Please feel free to dress in a way that makes you comfortable. During your massage treatment, you’ll be draped professionally at all times. You’re not required to wear anything under your robe or during your service. Some guests prefer to wear undergarments or bathing suits during massage services. However, we ask that you do not wear a bra or top during your service so the therapists have access to your back.

We will do our best to honor all requests, but it is not guaranteed. Our therapists are licensed professionals and will do everything in their power to make you feel comfortable.

Spa amenities include:

  • Steam Room
  • Fitness Center
  • Indoor/Outdoor Hot Tubs
  • Indoor/Outdoor Pools
  • Massage & Body Treatments – Must be at least 18years old.
  • Facials – Must be at least 13 years old with an adult present in the room/spa
  • Nails – Must be at least 5 years old with an adult present in the room/spa
Yes. Bear Creek Mountain Resort gift cards are accepted at all locations on the resort’s premises. If you are paying for a service with a gift card, you can also apply the gratuity through a gift card payment. We also offer specific gift cards for The Spa, which are redeemable in-store and online.
The Spa is located on the ground floor of the South Tower in The Hotel at Bear Creek. Spa parking is located in lot 1B.

Massage Therapy

Massage therapy is used for stress relief, muscle tension relief, and to help blood circulation.
During your first massage, you should expect a full body massage unless otherwise specified. The amount of pressure is always customizable.
You should undress to your own comfort level.
A full body massage includes treatments performed on your head, neck, shoulders, legs, feet, back, and glutes.

Before receiving a massage, make sure you hydrate, use the restroom, and are ready to relax. Showering beforehand is not required, but your body should be clean.

If you eat before your massage, make sure it is at least 30 minutes before your appointment time.

Facial Services

A spa facial helps to treat various skin conditions and promote relaxation.
You will start to see results from a facial instantly.
Long-term benefits of facials include diminished breakouts, reduced pore size, hydrated skin, and boosted collagen production and elasticity.
Anyone at the age of puberty can start receiving regular facials.
The frequency of facials depends upon your skin’s needs, but monthly facials are suggested with home-care regimens in between. Always check with a dermatologist if you are unsure of your skin’s needs.
Reactions depend upon skin type, but breakouts may occur after a deep cleansing facial.
Our most popular facial treatments include microdermabrasion, dermaplaning, and peels.
Facials take approximately 50 minutes to complete unless otherwise noted.

Careers FAQS

​If you would like to receive text notifications regarding certain status updates, you will need to sign up for this feature. After logging in to our employment page, go to edit your profile. Make sure that you have listed a cell phone number that is not used by anyone else submitting an application. Select yes for SMS messages and then “ok.”

Gmail Users: Google tends to block emails from Bear Creek Mountain Resort HR for notifications that are subsequent. Kindly follow these steps to get emails going forward.

  1. Access your Gmail account.
  2. At the top right, click the GEAR icon and then select SETTINGS.
  3. Go to FILTERS AND BLOCKED ADDRESSES & select CREATE A NEW FILTER.
  4. In the FROM section, type ‘[email protected]’ to keep it out of your Spam Folder.
  5. Click CREATE FILTER.
  6. Check NEVER SEND IT TO SPAM & ALSO APPLY FILTER TO MATCHING MESSAGES boxes.
  7. Select CREATE FILTER again

We’d love to welcome you back! 

You can view our open positions here.

For those who applied on 10/01/19 or later, please have your user ID and password available when applying to current job openings.

If you do not remember your account login information:

  • Forgot Password: Use “password reset” steps to create a new password. Please note: it may take a few hours to receive the password reset email; DO NOT request multiple password reset emails.
  • Forgot User ID: Your user ID is most likely your email address.

For any assistance, please email HR at [email protected] or call 610-682-7100.

For employment-related questions, please contact Human Resources at [email protected] or call 610.682.7100 x343. All applications and resumes should be submitted through our employment page in order to be considered for a position.

Bear Creek team members receive: 

  • Discounted tickets for Bear Creek events*
  • Free access to the Mountain Activity Center activities for Team Members and 50% off for 4 family members or friends*
  • Unlimited skiing and snowboarding
  • Referral Bonus Program
  • Discounts on items from the Hotel gift shop and Slopeside Sports retail store
  • Discounts at the Spa
  • Discounts at our Restaurants. The Grille, Trail’s End Cafe, and Mountain Eatery Cafe (Winter Season)
  • Free rentals*
  • Free lessons*
  • Free snow tubing*
  • 1 Employee Benefit Pass to ski and snowboard at a reduced price*
  • Discount programs with outside companies

*Some restrictions apply based on availability and season.
Bear Creek offers additional benefits to year-round team members, including an extensive benefits package for our full-time team members.